Mozambique: Txuna M-Pesa reaches 2.5 million customers

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Mozambique: Txuna M-Pesa reaches 2.5 million customers

3:36 CAT | 17 Feb 2025

File photo: Vodacom

Vodacom Mozambique’s instant credit service, Txuna M-Pesa, has benefited over 2.5 million
customers in the past four years, reinforcing the company’s commitment to financial inclusion and its goal of providing the best experience for M-Pesa mobile wallet users.

Launched at the end of 2020, Txuna was the first innovative solution to offer fast and secure access to instant credit provided by a banking institution. To this day, it remains the only service of its kind in Mozambique.

Data indicates that M-Pesa borrowers use Txuna for various needs, including investing in their businesses, paying school fees, covering healthcare costs, and other expenses. Txuna M-Pesa has become a reliable financial ally, always available when Vodacom and M-Pesa customers need it most.

Over the past five years, M-Pesa has introduced several service improvements to continue delivering the best possible experience, ensuring a stable and reliable platform. As a result, accessing Txuna has become even simpler and more convenient.

To support customers in managing their loans and personal finances more effectively, M-Pesa has launched financial education initiatives. Additionally, to assist customers facing financial difficulties, repayment flexibility has been introduced, allowing them to settle their debts and maintain access to the platform.

As part of these enhancements, new features have been added to give users greater control over loan management. Now, in addition to selecting the repayment term, M-Pesa borrowers can also choose the payment frequency that best fits their financial situation, helping them manage their budgets more effectively. Another significant improvement is the optimization of the service access process, making it more flexible and better suited to customers’ financial behavior.

However, as with any technological innovation, operational challenges may arise. Nevertheless, M-Pesa’s top priority is to ensure a swift and effective resolution of any issues, maintaining a stable and reliable service.

“We take a proactive approach, anticipating and minimizing potential difficulties to enhance the user experience. We are committed to strictly adhering to regulatory timelines for issue resolution, with a strong track record of addressing most cases well ahead of our internal targets,” explained Sérgio Gomes, CEO of Vodacom M-Pesa.

M-Pesa’s commitment to its customers is strong and ongoing, and the Txuna service plays a crucial role in the lives of Mozambicans by providing quick, transparent, and accessible credit solutions.

Vodacom remains dedicated to continuously improving the service, ensuring that more
Mozambicans gain access to innovative, secure, and inclusive financial solutions.

Source: M-Pesa Media Release