Mozambique: INCM pledges sweeping changes in telecommunication services

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Mozambique: INCM pledges sweeping changes in telecommunication services

1:13 CAT | 31 Dec 2021

Photo: in file CoM

The Mozambique National Communications Institute (INCM), the regulatory body for telecommunications, announced on Thursday in Maputo the adoption of measures intended to ensure a sound and qualitative service for subscribers across the country, as from January 2022.

Addressing a press conference, the Chairperson of the INCM Board, Tuaha Mote, said the regulatory body has embarked on a wide range of moves, which include the strengthening of its institutional, technological and administrative capacity for a much better response to concerns by the subscribers about the quality of the services they are paying for.

“From January next year, nothing will be the same as before and within our capacities we want to answer the subscribers’ great concern over quality of service,” Mote said.

“It is important that the subscribers know which mobile phone service provider offers better quality service at particular places across the country,” he stressed

Mote urged the three mobile phone service providers (T-Mcel, Vodacom and Movitel) to continue improving their services, in the face of a barrage of criticism from consumers who complain they are not receiving value for money.

There have been many complaints that subscribers buy airtime and convert it into data, but find they are unable to use it, through no fault of their own. The companies then snatch back the airtime that has not been used.

As the regulator, Mote declared that one of the challenges to the sector is conveying trust to the subscribers.

“Service quality should not only mean speed, but also confidence and trust,” he said, adding that the INCM has set up a consumer protection department, which will answer every complaints brought by the subscribers.

Source: AIM