Just in: Spanish and Portuguese airports disrupted in global cyber outage

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Just in: Spanish and Portuguese airports disrupted in global cyber outage

11:42 CAT | 19 Jul 2024

FILE - For illustration purposes only. [File photo: Lusa]

Spanish airport operator Aena on Friday reported a computer systems “incident” at all Spanish airports which caused flight delays, while Lisbon airport, Portugal’s biggest, also experienced disruptions amid a global cyber outage.

Hundreds of passengers were stranded in the departure hall of Madrid Barajas airport, the country’s largest, waiting for information, according to a Reuters reporter.

Aena, which also operates airports in Latin America and Britain, said the IT issues mainly affected check-in processes and passengers information systems.

In a post on social media platform X, Aena said some systems were recovering and all its airports were operating, although not at full speed yet.

At Barajas, passengers were being issued with paper boarding passes instead of the usual QR codes, with staff removing parts to process passengers through to boarding. Computer luggage check-in systems were down, meaning passengers were not being charged for excess baggage.

Several airlines, including Ryanair and Vueling, the Barcelona-based low-cost unit of IAG advised their customers of delays, with Ryanair telling customers to come to the airport to check in rather than trying online.

Iberia said its customers were processed manually from early morning until 9:25 a.m. (0725 GMT) when it was able to identify and fix the fault and restart electronic systems.

In Portugal, most flights were departing with a delay of about one hour at Lisbon airport, but a spokesperson at Vinci’s ANA airports operator could not immediately confirm if the delays were related to a systems outage.

Dozens of passengers at Lisbon airport were stranded and left without precise information as their flights are delayed or cancelled, a Reuters reporter said. At least two flights to Paris and one to Porto have been cancelled.

Source: Reuters