FNB Mozambique takes to a new level its pledge to help

Login

Register

http://www.clubofmozambique.com/

FNB Mozambique takes to a new level its pledge to help

7:00 CAT | 27 Oct 2023

Photo. Supplied

FNB Moçambique began its journey towards the future, reinforcing its promise to help and modernise its digital channels, with the simplification of its Customers’ banking experience in mind. A new image combined with the launch of digital channels which make banking operations much more practical and secure: an intuitive application, Internet Banking and Website, reinforce the promise of help, which has always defined FNB: “How can we help?”

FNB Mozambique’s Managing Director, Peter Blenkinsop, says: “For 16 years, our efforts have been fundamental in helping our Customers, families and businesses prosper and realise their dreams. Our promise to help our Customers, in addition to banking operations, is materialised through reliable advice and solutions that are simple and safe.”

Reposition the user experience

The FNB ON app was created to offer even more intuitive help through its ease of use and a very practical and safe digital experience. Access to the FNB App can be done via facial recognition, fingerprint or PIN entry. Among many other features, personalise content display according to user preferences, define the most frequent transactions and keep them as favourites, monitor account activity, visible on a single screen. The best way to discover the immense possibilities of this application is to start transacting through it.

“Waiting long hours to carry out operations such as paying taxes, transfers, checking statements, paying bribes, transferring amounts to mobile wallets, setting up or mobilising Term Deposits and checking the balance of credit cards and other recurring commitments is a routine that belongs to a not too distant past,” says Sansão Monjane, Director of Electronic Banking and Information Technologies at FNB, referring to the banking application recently launched by the bank, FNB ON, a means of transactability whose simplicity of use is notable for its grip and proven by the practical features it offers.

“A platform that brings a series of advantages to Customers, who can count on convenience, security and simplicity from the first use,” Sansão emphasises.

Reposition counselling

FNB is focused on advice and not just banking products. In its transition journey beyond banking, it is a partner bank in integrated advice, connecting the dots between its Customers’ daily activities and their aspirations and objectives.

“We are a partner who wants to help achieve goals through positive changes in financial behaviour. We are at the various stages of the lives of Clients, their families and their companies. We want to ensure that we advise them on the right solutions for their needs,” explains Blenkinsop.

Renew our iconic brand

FNB is also renewing its iconic brand to become more versatile and resonate beyond banking and financial services. FNB’s Marketing and Communications Director, Cláudia Chirindza, explains the evolution of the brand, recognizing that change is important to remaining relevant to Customers. “The update helps us create a versatile brand image and feel that aligns with our accelerated transition to helping customers beyond banking into the lifestyle and business solutions categories,” she says.

“We intend to embark on this journey while remaining deeply rooted in our brand heritage and the “How Can We Help?” brand promise. At the heart of our evolution is the recognition of our responsibility to keep up with the radical change in Customer needs and the global transition to an era of platforms. We believe our efforts distinguish us as a benchmark in providing advice-driven financial and lifestyle services backed by exponential aid,” Chirindza adds.

Peter Blenkinsop expresses a similar sentiment, stating, “Our platform journey continues. Whether our Customers need help navigating their daily operations, making every day simpler, or realising their dreams toward a better future, we are deeply committed to helping them achieve their goals,” he concludes.

Fnbmoz.fnb_.sup_.sup_