Credelec management platform update

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Credelec management platform update

2:20 CAT | 05 Mar 2018

The computer management platform for prepaid electricity, better known as Credelec, is being upgraded, with customers called upon to navigate the new configuration since yesterday, Notícias reports.

The process aims to further improve the operation of meters and increase the quality of energy that reaches customers and the service as a whole, according to the commercial director of Mozambique Electricity (EDM), Benjamin Fernandes.

Fernandes said that Credelec’s approximately 1.6 million customers had yesterday started receiving the three codes they needed to recharge their electricity accounts.

He explained that the three codes were sent to the customer along with the electricity recharge, with the user entering them in the same sequence as they appear on the power receipt.

Fernandes told Notícias that the process was being rolled out gradually, although everyone had been getting the codes since March 4.

Given the number of customers covered and the different frequency with which customers bought energy, no deadline had been set for completing the updates, which were initially made on the general server and now had to implemented completed at each counter.

Customers do not need to do anything to access the codes. All they have to is buy electricity through any of the mechanisms currently in place.

Credelec users are not infrequently left without power for hours or even days due to faults and configuration failures at the vending counters. Sometimes, problems can be sorted out by entering an unlock code, but in other cases the device must be replaced.

EDM expects the computing platform update to address issues like these. Fernandes also hope to offer new products and services through the Credelec system, which currently covers a large part of EDM’s customer base throughout the country.