Barclays introduces innovative service with environmental benefits

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Barclays introduces innovative service with environmental benefits

2:19 CAT | 27 Jan 2017

Barclays Bank Mozambique customers are benefiting from a service innovation that consists of doing away with deposit slip in the operations of deposits and withdrawals, thereby reducing the amount of paper used and shortening waiting times.

The slips are being replaced by touch screens that allow digital signature, providing a new experience for both employees and customers.

The project, called “Less Paper. Less Time”, still in its pilot phase, is an initiative aimed at transforming the bank’s customer experience and improving the quality of services, as well as reducing the use of paper and the time spent in branches.

“As of now, Barclays Bank customers will no longer use paper in deposit and withdrawal operations,” said José Ribeiro, Barclays Bank’s Director of Retail and Business Banking, at the recent pilot project launch in Maputo.

Over the next two months, the bank will also introduce a new working methodology, with new tools, new processes and above all a new mentality concerning the use of paper, especially at the branch level.

“It is with great satisfaction that Barclays takes another step towards the future in order to evolve in the way it serves its customers,” Sérgio Inglês, Director of Marketing and Corporate Relations says in a press release AIM has access to.

Barclays has already started implementation in about half the branches covered by the new process, and hopes to achieve full roll-out by the end of March.

Alongside its self-registration internet banking platform, Barclays pioneered the provision of ATM deposit services in 2014. In 2015, it launched a credit card, with an exclusive loyalty program, which its clients can use anywhere in the world, and opened the first “branch of the future” at the end of last year.

Source: AIM Moçambique