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The Standard Bank launched a unique and innovative Business Centre dedicated to Small and Medium Enterprises (SMEs) in Maputo last week.
Exclusive to the bank’s clients, the Business Centre consists of a toll-free telephone number (94000), available from 08:00 a.m. to 08:00 p.m., for SMEs to carry out cash management, invoicing, financing, insurance underwriting, tax payments and many other banking transactions from the comfort of their own offices.
The introduction of this service specifically aims to simplify SMEs’ day-to-day operations, starting with the ability to carry out banking transactions simply and quickly without the need to visit a branch.
Standard Bank also hopes the service will contribute to the consolidation of SME growth, as they are the engine of economic development.
Speaking at the launch, Francisca Bugalho, head of Standard Bank’s Business Banking department, said that the concept of the Centre’s value proposition took into account the dynamics of the market and, above all, the dynamics of SMEs, which are by nature business which require their managers to look after them full time.
“Standard Bank has therefore devised ways to take the bank to its business clients, increasing their banking convenience,” she said.
The centre has high-tech response measurement systems. “We are able to measure our level of service to the customer, as well as their level of satisfaction, which allows us to survey their needs, enabling the anticipation of the availability of the best solutions for companies, thereby making them more competitive,” she said.
Speaking on the sidelines of the ceremony, RJM Holdings chairman and CEO Rui Machava said that the relationship between Standard Bank’s Business Centre and his company dates back to its foundation.
“I’ve noticed that the Business Centre has managers available immediately. The satisfaction of the client’s concerns is immediate, because there is always someone available to the customer,” he said.
This was a unique and positive experience, he added. “The operations that we have done most frequently with the centre are requests for balances, bank statements, issuing of bank guarantees and public tendering,” he said.
The Business Centre is staffed by a team with a wide range of knowledge, and experience in advising SMEs on the best business solutions. While mainly a telephone service, business centre managers can be sent to SMEs where necessary to support them in more complex operations.Source: A Verdade