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The International Air Transport Association (Iata) has presented Lufthansa with the Fast Travel Platinum Award for its mobile self-service solutions.
With the Fast Travel Programme, Iata pursues the goal of making passengers’ journeys more enjoyable. In particular, the trip is to be made easier for the guest and waiting times are to be reduced.
The programme includes check-in, baggage check-in, document check, flight transfers, self-boarding and baggage claim.
The Fast Travel Platinum Award honours airlines that offer at least 80% of mobile self-services to their customers in these areas.
Lufthansa said in a statement it regards itself as a pioneer in the field of digital services for passengers. Examples are the mobile boarding pass, the Home Printed Bag Tag (a baggage tag that can be printed at home), the Smart Tag (an electronic baggage tag) and the real-time notification of flight-related changes.
According to the airline these save time and provide comfort when travelling by air.
Passengers can perform 96% of the services before and during a flight themselves at Lufthansa. Lufthansa, therefore, achieved the highest IATA ranking in the world.Source: Fin 24