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DW (File photo) / Passengers boarding a LAM flight
The rights of Mozambique’s air passengers may soon be regulated by a law that will hold both airlines and customers accountable for violations of the contract entered into at the time of purchasing a ticket.
This was announced by the chairman of the IACM, Mozambique’s civil aviation governing body, who explained that the regulation will cover cases of delay, lack of timely communication about alterations to flights, loss of luggage and other situations.
João de Abreu said that a document had already been appreciated by the Technical Council of the Ministry of Transport and Communications and would soon be sent to the IACM’s Advisory Council. If it passed scrutiny there, it would be forwarded to the Council of Ministers for approval, possibly in the first half of next year.
Last August the IACM met air transport operators, service providers and civil society organisations to take submissions regarding the regulation, de Abreu commenting at the time that the discussion arose from the approval last year of the Civil Aviation Law, Law 5/2016, which confers and reinforces the functions of regulatory authority.
The code would also covers situations where passengers were left without their seats, as, for instance, where the airline sold tickets for a 300-seat plane but at the time of boarding could only provide one with a lower capacity.
De Abreu said what the IACM was not doing anything new, and that such measures were generally in force in the global civil aviation market.Source: Notícias